Flexiqueue


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  • Queue

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  • Transactions

  • Queue Manager

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Membership Information
Upgrade

Click this button above to upgrade/renew your membership.

Transactions
Payments for your subscription and SMS credits.
Period
Type
Total paid
–
Payments
–
Last payment
–
Spending over time
Total paid per month, by type
Where the money went
Share of total paid by type
DateDescriptionTransaction IDAmountInvoice
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Payments for your subscription and SMS credits will appear here. A payment you've just made can take a few minutes to show up.
Renew or upgrade Top up SMS
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Topup SMS

You have notifications left.

Topup SMS

Click here to buy more SMS notifications.

Topup SMS Credits

$10

50 credits

  • 20 cents/Credit

$45

150 credits

  • 18 cents/Credit

$150

1000 credits

  • 15 cents/Credit
  • 1 SMS Notification = 1 Credit
  • 1 WhatApp Conversation* = 5 Credits

    Whatsapp conversation starts when the message is sent to the customer and it remains active for the next 24 hours.
    e.g. If you send 50 Whatsapp notifications to one customer within 24 hours, you will be charged for one Whatsapp conversation.

  • Facebook Notifications are free

You must have notification credits available in your account for WhatsApp and SMS Checkins to work.

All prices are in USD.
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Click this button above to upgrade/renew your membership.

Log out?
You'll need to sign in again to manage your queue.
Log out
Forgot your PIN?

We'll email your administrator PIN to the address on your account.

Email my PIN
Change administrator PIN
Change operator PIN
Lock queue settings?
Lock

Lock the settings when you've finished editing. You'll need your administrator PIN to change them again.

Enter a new 4 digit PIN for this operator.

Save PIN
Remove operator?
Operator name Added 1st January, 2021

Their details and PIN will be deleted. This can't be undone.

Remove operator
Change photo
Operator Current photo

Enter this operator's PIN to change their photo.

JPG or PNG. Drag the square so the face is centred.

Photo updated
Verify PIN
Setting
Invoice
Flexiqueue
INVOICE
Paid
Invoice number
Invoice date
Transaction ID
Billed to
DescriptionQtyUnit priceAmount
1
Subtotal
Total (USD)
Amount paid
Balance due$0.00
Thank you for using Flexiqueue.
Delete queue?

Renewal required

Your professional tier subscription has expired. You need to renew your subsciption to keep on using FlexiQueue services. Please find below all the neccerry information related to renewal

Professional Tier

$99 / year

  • 500 Queue users
  • 20 Queue operators
  • Priority email support
    600 Notification credits
  • 1 SMS Notification = 2 Credits
  • 1 WhatApp Notification = 1 Credit
  • Facebook Notifications are free
Something went wrong

Please try again. If it keeps happening, contact support and include the details below.

Details:

Let's get started!

It seems you do not have any queue configured. Please click on the button below to create one.

You'll enter this PIN to unlock queue settings. Don't share it with anyone.

Save PIN
Administrator's PIN

Administrator's Pin

Select a 4 digit pin to protect your Admin Panel. You will need to authenticate provide this PIN to make any change in the queue.
Please DO NOT share this PIN with anyone.

Select country

Select the country

Select which the country of your business. If you are running business in muiltiple countries, slect the country where your Head Office is located.

Stop the queue to edit settings

Your queue is running. Stop it in the Queue Manager, then come back here to change settings.

Open Queue Manager
Unlock

Settings are locked

Settings lock automatically after a while to keep them secure. Enter your administrator PIN to unlock them.

That PIN is incorrect. Please try again.
Forgot your PIN?
Open Queue Manager

You are just a click away from setting up the queue. Please click on the button "Create Queue" to complete this step.

  • Overview
  • Queue settings
  • Operators
  • Appointments
Your queue
Created
Open Queue Manager Queue settings Operators
Queue management
Security and maintenance actions for this queue.
Lock the queue
Prevent changes to this queue's settings.
Lock
Administrator PIN
Change the PIN used to manage this queue.
Change PIN
Delete queue
Permanently remove this queue and its settings.
Delete
Select chatbot template

Standard


Feature: 1 Feature 2

Select

Chatbot engages with your client through interactive conversation and gather information from them while they are waiting for their turn.

Queue settings
Changes save automatically. Settings can only be changed while the queue is stopped.
All changes saved
Capacity
How many customers your queue can hold.
The most customers that can wait at once. When the queue is full, nobody new can join.
More info
The front part of the queue, as a share of queue length. Customers in this zone are marked as almost up, so they can get ready.
More info
Customer options
What customers can do once they have joined the queue.
Customers who aren't ready yet can lower their own position. When off, they keep their place.
More info
Customers can ask the chat assistant where they are in the queue and how soon they'll be called.
More info
Customers can remove themselves if they no longer need to be served.
More info
Check-in channels
How customers can join at the kiosk. Messenger is free and always available.
Customers join with their mobile number and get updates by text. Even when on, it's hidden at the kiosk if you don't have enough credits.
More info
Customers join with their WhatsApp number and get updates there. Even when on, it's hidden at the kiosk if you don't have enough credits.
More info
Notifications
How customers hear about their place in line.
Send an SMS each time a customer's status changes, if they haven't linked the chatbot. When off, they get one SMS when they join. Uses SMS credits.
More info
Customer messages
The wording of the updates customers get. Add more than one version and we'll pick one at random each time.
More info
Portal messages
Text shown on the screens your customers see. Leave a box empty to use the default.
More info
Kiosk start screen
The large title customers see first.
The line under the heading, above the ways to join.
Preview
Token display screen
A screen in your waiting area that shows which token is being served and which counter to go to.
More info
Open the display screen
Open this link on a TV or monitor, and sign in with this account.
Open
Counter names
What the screen tells customers, e.g. "Token 14, please go to Counter 2". Leave a box empty to show the default.
Screens and sound Professional
Upgrade to Professional to use more than one screen, voice announcements and your own logo. Upgrade
How many display screens can be open at the same time. They all show the same thing.
The screen reads out each token as it's called. A chime plays on every plan.
Use {token} and {counter} for the token number and the counter name.
Logo
Shown at the top of the display screen instead of the Flexiqueue logo. PNG or JPG, ideally wide with a transparent background.
Current display logo
Devices
Kiosks, display screens and staff devices that sign in with a pairing code instead of your account.
More info
Loading devices...
Add a device
Operator workflow
How your staff pick up and serve customers.
Send customers to a specific staff member, and let customers choose who serves them. When off, everyone is served from the main queue.
More info
Run operator tasks, like starting operators and serving customers, from the Queue Manager. When off, they happen in the Operator portal.
More info
Operators
Staff who serve customers from the queue.
Add operator
Appointments are coming soon
You'll be able to let customers book a time slot in advance.
Account
Your plan, subscription and SMS balance.
Subscription
Your Flexiqueue plan.
Plan
–
Status
–
Signed in as
–
Renew or upgrade Transactions
SMS balance
Credits for SMS and WhatsApp notifications.
– credits left
Your credits are running low

SMS and WhatsApp notifications stop when you run out. Top up to keep customers updated.

Top up SMS
Back to queue settings

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click here to renew your Subscription

Subscription expired

click here to renew your Subscription

Renew
Add operator

An operator is a staff member who serves customers from the queue. Add one for each person serving.

Shown to customers if you let them choose who serves them.

A private 4 digit PIN for this operator. Keep it somewhere safe.

Shown to customers if you let them choose who serves them.

Drag the square so the face is centred, then click Upload.

FlexiQueue Professional Tier is packed with premium features, components, and more!

Upgrade to Pro!
Stop the queue first

You can only make this change while the queue is stopped. Stop it in the console, then try again.

Operator limit reached

Your plan doesn't allow any more operators.

Upgrade to add operators

The Free plan includes one operator. Upgrade to Professional to add more.

Upgrade